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  1. ::: FAQ :::
▋usage issues
 
 
Gomoond is a menstrual aid product that helps you solve the problem of menstrual blood leakage and anxiety. We recommend using it in combination with your regular menstrual products on days of heavy flow for true peace of mind.
 
 
★Heavy flow days.
 
Depending on an individual's menstrual flow, it is possible to reduce the amount of menstrual products used, or even replace them entirely with GoMoond pants.
 
★For those times when your period is unpredictable, or when there is increased vaginal discharge on regular days.
 
GoMoond can handle the first wave of your period or unexpected spotting with ease, as they are designed to absorb menstrual flow and vaginal discharge. They are a reliable option for those times when your period is unpredictable or when you experience increased vaginal discharge.
 
 
 
Q：How much fluid can GoMoond absorb?
 
GoMoond can absorb about the same amount of blood as three regular pads or tampons (10ml), but since everyone's menstrual flow is different, it is still recommended to use it in conjunction with your regular menstrual products to increase peace of mind.
 
★ Some tips for sanitary pad users
 
For those who typically use 42cm or 37cm long night-time pads, we suggest trying to pair them with the 33cm or 28cm general length pads during the first use of GoMoond menstrual pants. Gradually reduce the use of the extra-long pads until you find the perfect balance of wear for yourself.
 
★ Tips for tampon and menstrual cup users
 
For users of tampons and menstrual cups who also use pads, during your first cycle with GoMoond, you can try using GoMoond alone with your tampon or menstrual cup and skip using pads altogether.
 
As for starting to use GoMoond, the materials are treated with antibacterial fibers, but it's recommended to wash them before wearing. Additionally, the adhesive strip on the seamless underwear becomes softer after washing, making it more comfortable to wear. You can wear them just like you would any other pair of underwear.
 
 
Q：Is the breathability good? Will it feel stuffy and hot?
 
The inside of the GoMoond pants use moisture-wicking materials that allow moisture to escape while remaining waterproof, so they won't feel stuffy or hot. However, tight-fitting pants or jeans can affect the breathability of the product, making it harder for water vapor to escape and creating a damp feeling. Moreover, tight pants can cause discomfort and heat in intimate areas, which is not beneficial to vaginal health. It is recommended to wear breathable clothing for better health.
 
 
Q：Can I use it for daily discharge?
 
Yes, you can use it even if you have vaginal discharge. The outer layer and absorbent layers are treated with antibacterial properties specifically targeting Staphylococcus aureus and Escherichia coli. The hygiene of the product when reusing it depends on personal habits, so it is important to keep the product clean and thoroughly washed before wearing it again once it is completely dried. Additionally, it is recommended to avoid wearing tight pants or jeans as the heat and humidity can exacerbate symptoms of vaginal discharge.
 
 
Q：Will there be any odor?
 
Menstrual blood and sweat can promote bacterial growth, and if combined with heat and lack of ventilation, it can produce odors. The Moon Panties are treated with antibacterial fibers and are less likely to harbor bacteria. Additionally, the moisture-wicking and breathable properties of the product make it less prone to producing odors.
 
 
Q：Will there be a blood odor?
 
Due to the moisture-wicking properties of the product, the absorbed menstrual blood dries quickly through the process of evaporation from body temperature, and there is usually no blood odor. For heavy flow, it is recommended to use the product as an additional protection together with regular menstrual products. Therefore, the product does not absorb too much blood, and there is usually no blood odor. However, for people who are particularly sensitive to odors or those who frequently change their menstrual pads due to fear of odor, it may not completely avoid this issue.
 
 
Q：Will there be issues with bacterial growth and infection?
 
The raw materials are treated with antibacterial fibers and are less likely to breed bacteria and cause infections. However, the hygiene of the product when reused depends on personal habits. Please be sure to keep the product clean, thoroughly wash it, and wear it only after it is completely dry. At the same time, please avoid wearing tight pants or jeans, as the private area is prone to bacterial growth and infection in a humid environment.
 
 
Q：How often should they be replaced?
 
When using the GoMoond alone for light flow, the absorbent and sweat-wicking properties allow for quick drying of the menstrual blood. When dealing with heavier flow, it is recommended to use in conjunction with other menstrual products, as the pants may not absorb a significant amount of blood and can be worn for a full day. However, if you plan to wear only moon pants during your period, it is recommended to carry additional pairs to switch out throughout the day based on your personal flow.
  
 
Q：Will the absorbed menstrual blood seep back out?
 
When using low-absorbency period-proof underwear like the GoMoond for light flows, the moisture-wicking properties allow absorbed menstrual blood to dry quickly through body heat and evaporation, making it unlikely to seep back out. For heavier flows, it is recommended to use the underwear in conjunction with traditional menstrual products to prevent potential leakage. The underwear may not be able to absorb a large amount of blood during heavy flows, so there is still a risk of seepage. If using only period-proof underwear during menstruation, it is important to be cautious during heavy flows, as compression leaks may occur. The frequency of changing the underwear should be adjusted according to individual flow.
 
 
Q：Can it absorb blood clots?
 
GoMoond only absorb menstrual blood and cannot completely absorb blood clots. If blood clots are present, it is recommended to wipe them away with tissue paper before wearing the panties again, for a more comfortable and dry experience.
 
 
Q：How to determine the amount of menstrual blood absorbed?
 
When menstrual blood is absorbed, the surface of the fabric will appear darker and feel damp. The amount of blood absorbed can also be determined by weight, but the fabric can be reabsorbed once it has dried.
 
 
Q：What should I do if there is a leak?
 
When there is a heavy flow, it is recommended to use menstrual products in addition to period panties. With proper use, leaks can be avoided unless there is a sudden gush of blood or if the panties shift. If a leak does occur, handle it as you normally would with other menstrual products.
 
 
Q：Can period panties be used for postpartum lochia or urinary incontinence?
 
Yes, they can be used. However, similar to using them during menstruation, it is recommended to use them in conjunction with other menstrual products and adjust as needed based on individual circumstances, especially for postpartum lochia or urinary incontinence.
 
 
 
▋Cleaning related 
 
Following the cleaning recommendations can increase the product lifespan.
 
＊It is recommended to clean the product on the same day.
＊Please use a laundry bag when machine washing.
＊Do not use bleach or dry cleaning.
＊Please do not wash or dry at high temperatures.
＊Please do not pull or use sharp objects forcefully.
＊Avoid using fabric softeners and steam ironing.
＊Please be sure to wash light and dark colors separately or avoid soaking for too long to prevent possible staining.
 
 
 
Q：Do I have to hand wash? Can I put it in the washing machine?"
 
We suggest soaking the underwear in water with a small amount of hand wash detergent, gently rubbing it, or using a laundry bag for machine washing. To dry the underwear faster, you can use a towel to squeeze out excess water or use the spin cycle. Hang the underwear to dry while keeping it stretched out as much as possible. In the summer, it is best to dry it in a well-ventilated area with the inside facing out, while in the winter, you can use a dehumidifier indoors and it will dry overnight.
 
 
Q：Will throwing it in the washing machine cause menstrual blood to stain other clothes?
 
GoMoond are designed as a supplementary menstrual product and not intended to fully absorb heavy flow, so they are not excessively blood-stained. If you are concerned about the possibility of menstrual blood staining other clothes, you can soak and wash the panties before putting them in the washing machine. However, generally after washing, all clothes in the machine will be clean and only have the scent of laundry detergent.
 
 
 
 
 
Q：Do I need special detergent to clean it properly?
 
No, you don't need to use any special detergent to clean it. Just wash it like you would with any other underwear.
 
 
Q：Is the multi-layer design easy to clean?
 
The materials used are all easy-to-clean materials, but it is recommended to soak them on the same day to avoid the situation of menstrual blood drying and sticking to the fabric.
 
 
 
 
▋Product related
 
 
Q：What makes it different from traditional period underwear?
 
GoMoond are menstrual underwear that can absorb menstrual blood, so they can effectively prevent leakage. They are made of soft and breathable materials that are moisture-wicking, unlike traditional menstrual underwear that can be stiff and plastic-like, making them uncomfortable and not breathable.
 
Q：How to choose a style?
 
★Regular flow
 
20% larger coverage than regular daily sanitary pads! Suitable for light flow days before and after periods, and can be used as an alternative to panty liners.
 
★Night use
 
Compared to regular overnight pads, the absorbent area of our night-use menstrual underwear is increased by 50%! It is suitable for heavy flow days during your menstrual cycle and can be used in conjunction with other menstrual products to prevent any leakage.
 
 
Q：Improved front leakage protection
 
Both styles have a front coverage area that is 5 centimeters larger than regular underwear, providing extra front leakage protection.
 
 
Q：Do you have sizes for girls who wear larger sizes?
GoMoond is available in sizes S to 3XL, and has been tested to fit up to a hip circumference of approximately 136cm.
 
Q：What is the lifespan of the product?
 
The general recommendation for underwear is to replace them every six months, but it still depends on individual usage habits and frequency. By following the cleaning instructions, it can help to extend the product's lifespan.
 
 
Q：What material is used? 
 
The interior is made of functional material from MIT.
 
★Fabric: 80% Nylon, 20% Spandex.
★Lining fabric: 82% nylon, 18% spandex
★Absorption layer: 100% polyester fiber.
★Waterproof layer: 100% nylon/PU waterproof and breathable membrane.
 
 
Q：Are the new pants tighter around the waist?
 
Due to the adhesive nature of the seamless inner pants, the waist may feel tighter when the pants are new. You can manually stretch the edge of the waistband and leg openings in the non-waterproof area to make it more comfortable. After washing, the adhesive on the pants will become softer, making them more comfortable to wear and fit better.
 
 
Q：Why seamless adhesive inner pants？
 
During the product development phase, we discussed with many users and found that they had a need and preference for wearing seamless inner pants during their menstrual cycle. However, most seamless inner pants on the market become loose after only a few wears. Therefore, we chose to use adhesive strips to ensure the durability of the product. Additionally, traditional sewn-in absorbent period pants may allow menstrual blood to leak through the seams. We have solved this problem by using a folded edge technique.
 
 
Q：What is the new patented folded edge technique?
 
Traditional sewn-in absorbent period pants may allow menstrual blood to leak through the seams. We have solved this problem by using a folded edge technique. We have improved the existing product by implementing this technique and have applied for a new patent.
 
 Q：What is an independent absorbent layer?
 
The independent absorbent layer is an exclusive design feature that we have developed. It not only uses seams to enhance durability but also solves the problem of seam leakage. Additionally, the independent structure ensures that the sanitary napkin stays securely in place and does not shift easily.
 
Video introduction of the independent absorbent layer 
 
 
 
▋Order related
 
 
Q：When will I receive the goods?
 
Ready-to-ship items will be shipped within 2-3 business days. In case of holidays, the shipment will be postponed to the next business day.
For pre-order items, please refer to the estimated shipping time on the product page. All pre-order items in the same order will be shipped together when they become available.
  
 
Q：Can I modify my order after placing it?
 
You can contact customer service to modify an order for in-stock products. However, for pre-order products with limited quantities, it's not possible to modify the items or quantities in the order.
 
 
Q：Shipping locations?
 
All areas in Taiwan (including Taiwan Island, Penghu, Kinmen, and Matsu) are eligible for delivery. We also support international shipping to China, Hong Kong, Macau, Canada, the United States, the United Kingdom, France, Germany, and Italy. Please select "International Express" as the shipping method in your shopping cart. For bulk orders or other regions, please contact our customer service for assistance.

Due to the impact of the COVID-19 pandemic, postal services have been suspended to certain countries and are currently unable to deliver. Please refer to the following notice: Postal Services Suspended to Certain Countries.

 

 

 

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